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New User Guide

Q: Must I register to order from you?

A: It's recommended but you don't have to. TVC Mall supports guest checkout. Registering with TVC Mall, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes. Register Here

Q: How to register with TVC Mall?

A: Click the 'Register' button at the top and fill in the registration information, and click 'Continue' and voila. Please use your frequent email so we could reach and send you notifications in the future.
Or click 'Sign In' at the top and register with your Google, Yahoo or Microsoft account.



Q: How to Verify my email address?

A: Sign in to your account Click 'Security Center' on the left menu. Fill in the blanks and click Verify button.

After clicking the 'Verify' button, an email will be sent to your email address. Please click the link inside to verify your email.



Q: How to use my balance password?

A: Please check if your email is correct. After click the ‘Send the Email’ button, an email will be sent to you with a link inside to set your balance password.

Q: How to change my account password?

A: Sign in to your account.Click 'Change Password'on the left menu. Fill in the blanks and click the 'Change Password' button.



Q: How to seting my Balance password?

A: Sign in to your account.Click 'Security Certer'on the left menu. Fill in the blanks and click the 'Set' button.

We' ll send a verification email to your email address, you need to click the verification link in the email to set your balance password.


Please confirm if your email address is correct. After clicking 'confirm', a verification email will be sent to your email address. Please click the link inside to set your balance password.



Q: How to change my Balance password?

A: Sign in to your account.Click 'Security Certer'on the left menu. Fill in the blanks and click the 'Change' button.



Q: How to use my balance password??

A: If there is balance in your account, you can choose to pay with balance when submitting the order.

Your balance password will be needed if you choose to pay with balance.

Q: So many products on TVC Mall! How do I find the products I want?

A: Three ways:

a) Search in the search box at the top. Input part of or the full product name or keywords, and click the search button.
b) Navigate through the 'Wholesale Categories' on the left. Choose the main category and then the subcategory and narrow it down gradually. For instance, if you’re looking for an iPhone 5s case, select iPhone Accessories >iPhone 5/5s Cases. c) Search by brand and narrow it down. For instance, for an iPhone 5s case, choose Apple >iphone 5s. If you still have trouble finding what you want, contact our customer service by clicking the 'Live Chat' button at the top right corner. We will be glad to help you find the right products.



Q: How to change the currency on TVC Mall?

A: Click the currency bar at the top and selected the currency. Our default currency is US Dollar.



Q: Howdo I get assistance when I need help?

A: Three ways:

a) 'Live Chat' on the top right


b)If you have questions about any specific product, you may contact one of the sales on the right of the product page.


c) Reach us on our social networks: Facebook, Twitter, Google+, VK, and Linkedin.
d) Send a message here.
e) Call us at 86-755-61305969 / 61305970 / 61305971

Q: How do I know the shipping cost to my country?

A: You can see the shipping cost right under the price on the product page. If you buy more than one, you may calculate your shipping cost by clicking the button beside.

Q: How to add a new shipping address to my account?

A:

1) Log in your account.
2) Go to 'My Profile” and then 'My Address'
3) Click the '+ New Address' button and fill in the table
4) Submit



Q: What do the rainbow circled numbers on the list page mean?

A: The rainbow circled numbers stand for the numbers of colors or patterns of the product. For example, if a circled number is 5, it means that product has 5 different colors or patterns for option.



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